Pest management at businesses is very different from that at residential premises.  Our long expertise in our industry has helped us fine-tune an eight-step process to effectively deliver pest management services to our B2B customers. We do the following in our commercial pest management to achieve results expected by customers.  These eight steps are described below.

Assess

Before we recommend a pest management plan to a customer, we thoroughly assess their premises to understand the layout of each site and its current pest management programme.  We also note structural deficiencies and cleaning issues that are leading to pest occurrence. 

In our Pest Risk Assessment Report (PRAR) submitted after an assessment, we identify the actions needed to be taken by the customer and PECOPP to address the pest-related matters.  Our assessment report is a snapshot of the site’s condition during a joint-visit by a team of the customer and PECOPP employees. 

Physical assessment is the most important part of our pest management programme as that is based on our findings during an inspection.

Plan

After we become familiar with their premises, we request our customers for their inputs on their requirements and concerns about pests at their facility. 

We combine the findings of our assessment with our customer interaction to draw out a Pest Management Plan. 

The plan lists the materials, treatments and frequencies proposed for the pests needing attention at the site for robust protection from them.

Prevent

Every pest management plan should start with the reduction of the pest load by preventing pest occurrence.  Pests can be avoided through entry barriers and by the elimination of conditions that lead to their harbourage or breeding.  Focussing on prevention helps both the customer and PECOPP to minimise pest population.

Why plan for pest treatments if we can prevent them?

The reason for pest treatments is to address any stray or seasonal pests that occur in spite of prevention.  A pest management programme plans for rare and occasional invaders that occur by breaching steps for their prevention.

Monitor

The fourth step in a pest management plan is to monitor the pests to assess their type and population.  Monitoring is done visually and through glue board-based traps, pheromone traps and electric flycatchers.  PECOPP supplies high-quality flycatchers and guides customers on installation and use of those devices for monitoring filth fly populations.

We use cockroach monitoring traps (CMTs) that are highly effective in showing the stage of a cockroach infestation, its location and the level of the population.

Recording pest occurrence helps to track the trends of pests at a site across seasons.  Pest trend analysis is a good tool to assess the fluctuation in pest populations and the effectiveness of pest prevention and treatments.

Treat

PECOPP relies on pesticide application as part of an overall plan that includes assessment, planning, prevention and monitoring.   We use high-quality materials to ensure that pest treatment is very effective and long-lasting.  Further, we use products from reputed international vendors so that our pesticide applications are safe to our employees and to our customers. 

Our chosen pesticides have a minimal environmental impact and help us to achieve sustainable pest management.  Pesticide application is done only on the occurrence of pests and at locations where pests are found. 

Report

We complete each service visit to a customer by recording our findings during our treatment. We share our observations with the customer.

In addition, we share a Monthly Pest Management Report with each customer summarising the compliance to the plan, results achieved, pest trends and the plan for the succeeding period.  At any time, our customers have access to all reports of their pest management programme and its status

Review

We review the pest management plan regularly so that the assistance our customers need is identified and our team knows the customer’s priorities.

We also take customer feedback at least once a month to understand the views of the customer regarding the services provided by our team.

We consider reviews as a reality check of the status of a programme and work on our areas of improvement identified during the discussion.

Revise

Pest management plans need revision based on the change in scope of work by PECOPP, modifications to the structure of the premises, resolution of a pest issue and identification of new pest risks. 

Revision of a plan could also result in the change of contract and additional service charges to cover PECOPP’s higher costs of manpower deployed, investment in new equipment and use of alternative products that cost higher than previous ones. 

We recommend that our customers revise their pest management programme during the renewal of a contract, but interim changes during the year may sometimes be required too.